Shipping policy

SHIPPING POLICY

Last updated: 26 August 2026

Thank you for shopping with Maggye Douti.

This Shipping Policy explains our available delivery options, estimated delivery times, tracking and other important information regarding orders delivered within Australia.

Website: MaggyeDouti.store
Email: info@MaggyeDouti.store

1. Shipping Within Australia

Maggye Douti offers delivery to eligible addresses throughout Australia.

The shipping options available for your order will be displayed at checkout.

We currently offer the following delivery methods:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days

Standard Shipping is provided free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery time: 5–8 business days

Express Shipping is available for customers who prefer a faster delivery option.

The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.

2. Shipping Summary

Shipping Method Estimated Delivery Cost
Standard Shipping 5–12 business days Free
Express Shipping 5–8 business days Paid — displayed at checkout

3. Business Days

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding Australian public holidays applicable to the delivery process.

Weekends and public holidays are not generally counted as business days.

4. Estimated Delivery Times

The delivery periods stated in this policy are estimates and not guaranteed delivery dates, unless we expressly state otherwise.

Delivery times may occasionally be affected by circumstances such as:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • transport disruptions;

  • peak shopping periods;

  • public holidays;

  • remote or regional delivery locations;

  • incorrect or incomplete delivery details;

  • unexpected logistical disruptions; or

  • other circumstances reasonably outside our control.

We will not use this section to avoid any obligation or remedy that applies under the Australian Consumer Law.

5. Express Shipping

Selecting Express Shipping gives your order access to our faster available shipping service.

Express Shipping does not guarantee delivery on a particular calendar date unless we expressly provide such a guarantee.

The estimated delivery period for Express Shipping is:

5–8 business days

The Express Shipping fee will be shown at checkout.

6. Free Standard Shipping

Customers selecting Standard Shipping will not be charged a shipping fee for eligible deliveries.

The estimated delivery period for Standard Shipping is:

5–12 business days

There is no additional charge for this shipping option.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact details provided during checkout.

Please check your order information carefully, including:

  • your name;

  • email address;

  • delivery address;

  • postcode;

  • products ordered;

  • quantities;

  • sizes; and

  • selected variations.

If you notice an error, contact us as soon as possible at:

info@MaggyeDouti.store

We will make reasonable efforts to correct your information before the order progresses too far through the fulfilment process.

8. Shipping Confirmation and Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched or once the tracking service becomes active.

Tracking information may be provided by email or through another order notification method associated with your purchase.

Please note that tracking information may not update immediately after it is created.

Carriers may require some time to scan and register a parcel in their network.

9. Tracking Your Order

Once tracking information becomes available, you can use it to monitor the progress of your shipment.

Tracking updates may include statuses such as:

  • shipment information received;

  • collected;

  • in transit;

  • arrived at sorting facility;

  • out for delivery; and

  • delivered.

Tracking information is generally provided by the relevant delivery carrier and may occasionally experience update delays.

10. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your address includes all necessary information, such as:

  • recipient name;

  • street address;

  • unit or apartment number, where applicable;

  • suburb;

  • state or territory;

  • postcode; and

  • any other information reasonably required for delivery.

Maggye Douti is not responsible for delays caused solely by incorrect or incomplete delivery information provided by the customer, to the extent permitted by law.

This does not limit your rights where the delivery problem was caused by us or our service providers.

11. Address Changes

If you need to change your delivery address after placing an order, contact:

info@MaggyeDouti.store

as soon as possible.

We will make reasonable efforts to update the address before dispatch.

However, we cannot guarantee that an address can be changed once an order has entered fulfilment or has been handed to the delivery carrier.

12. Incorrect Address

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may:

  • be returned to sender;

  • be redirected where possible; or

  • require another delivery attempt.

Where permitted by law, reasonable additional shipping costs resulting solely from incorrect information provided by the customer may be charged before reshipping.

This does not apply where the addressing or delivery error was caused by Maggye Douti.

13. Failed Delivery Attempts

Where a delivery cannot be completed, the carrier may:

  • attempt delivery again;

  • leave the parcel at an authorised safe location;

  • leave delivery instructions;

  • redirect the parcel to a collection location; or

  • return the parcel to the sender.

The available option will depend on the carrier, delivery location and circumstances.

Customers should regularly monitor their tracking information once their order is in transit.

14. Authority to Leave and Safe Places

Depending on the delivery service and location, a carrier may leave a parcel in a safe location where permitted.

Where customers provide specific authority-to-leave instructions, they should ensure that the nominated location is reasonably safe and accessible.

Nothing in this section limits rights or remedies available under applicable Australian law.

15. Uncollected Parcels

If a parcel is taken to a collection location, customers should collect it within the period specified by the carrier.

If the parcel is not collected, it may be returned to sender.

Where a return occurs solely because the customer failed to collect the parcel after reasonable notification, reasonable reshipping costs may apply where permitted by law.

16. Returned-to-Sender Parcels

A parcel may be returned to us for reasons including:

  • an incorrect address;

  • an incomplete address;

  • unsuccessful delivery attempts;

  • failure to collect the parcel;

  • refusal of delivery; or

  • carrier-related issues.

If an order is returned to us, please contact our support team so we can determine the appropriate next step.

Any additional shipping charges will only be applied where reasonable and permitted by law.

17. Delayed Deliveries

Although we aim for orders to arrive within the estimated delivery periods, occasional delays may occur.

If your order appears to be significantly delayed, please contact:

info@MaggyeDouti.store

Please provide your:

  • full name;

  • order number; and

  • tracking number, if available.

We will review the available tracking and delivery information and assist with the matter.

Where goods are not supplied within an agreed or reasonable period, we will act consistently with our obligations under the Australian Consumer Law.

18. Lost Parcels

If tracking information indicates that a parcel may have been lost in transit, please contact us.

We may work with the relevant carrier to investigate the shipment.

Depending on the circumstances and your rights under Australian law, an appropriate solution may include:

  • locating and delivering the parcel;

  • arranging a replacement;

  • providing a refund; or

  • another appropriate remedy.

Customers will not be required to accept a remedy that unlawfully limits their rights under the Australian Consumer Law.

19. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

  • around the delivery location;

  • any nominated safe place;

  • with other members of your household;

  • with building reception or management where applicable; and

  • any delivery notification left by the carrier.

If the parcel still cannot be located, contact:

info@MaggyeDouti.store

and we will assist in reviewing the delivery information.

20. Damaged Parcels

If your parcel or product arrives damaged, contact us as soon as reasonably practicable.

Please provide:

  • your order number;

  • a description of the damage; and

  • photographs of the parcel and product where reasonably possible.

We will handle claims for damaged or faulty products consistently with our Return & Refund Policy and the Australian Consumer Law.

21. Incorrect Items

If you receive an item different from what you ordered, please contact us at:

info@MaggyeDouti.store

Please include your order number and details of the item received.

Where we have supplied an incorrect product, we will provide an appropriate remedy in accordance with applicable Australian law.

22. Multiple Parcels

In some circumstances, products from the same order may be delivered in more than one parcel.

Where this occurs:

  • parcels may arrive separately;

  • different tracking numbers may be issued; and

  • one parcel may arrive before another.

Receiving only part of a multi-parcel order does not necessarily mean that the remaining items are missing.

Please check all tracking information associated with your order.

23. Regional and Remote Areas

We aim to provide delivery throughout eligible Australian locations.

Orders to regional or remote areas may occasionally require additional transit time due to carrier routes, accessibility or local delivery conditions.

Any delivery estimates we provide will be made on a reasonable basis using the information available to us.

24. Public Holidays and Peak Periods

Delivery networks may experience increased demand around:

  • Christmas;

  • Boxing Day;

  • Black Friday;

  • Cyber Monday;

  • public holidays; and

  • other major promotional periods.

This may occasionally affect carrier transit times.

We recommend monitoring your tracking information for the latest available delivery updates.

25. Shipping Fees

Standard Shipping: Free

Express Shipping: Paid

The exact Express Shipping fee applicable to your order will be displayed during checkout before payment is completed.

We will not charge a shipping amount that has not been disclosed to you before completing the purchase.

26. Shipping Fees and Refunds

Where a customer returns an item solely because they changed their mind, the treatment of original shipping charges will be governed by our Return & Refund Policy.

Where goods are faulty, incorrectly supplied, damaged or otherwise fail to comply with the Australian Consumer Law, shipping and return costs will be handled in accordance with applicable consumer rights.

27. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

If we cannot supply goods within an agreed period or, where no binding period applies, within a reasonable period, we will provide an appropriate solution in accordance with Australian law.

28. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any updated version will be published on MaggyeDouti.store with the date of the latest update.

Changes will apply prospectively and will not be used to retrospectively alter shipping conditions already agreed for an accepted order where doing so would be unlawful.

29. Contact Us

If you have questions about shipping, delivery or tracking, please contact:

Maggye Douti
Website: MaggyeDouti.store
Email: info@MaggyeDouti.store
Australia

Current Shipping Options

FREE STANDARD SHIPPING
Estimated delivery: 5–12 business days

EXPRESS SHIPPING
Estimated delivery: 5–8 business days
Shipping charge displayed at checkout.